Shipping & Delivery

All Software Asia online orders are processed the same day or by the next business day.

Delivery times will vary depending on the shipping method you choose during checkout.

Economy (3-9 days)
UPS Ground (1-5 days)
UPS 2 Day Air (1-2 days)
International shipping is available - please email office@softwareasia.com for details.

Privacy Policy

Privacy Statement for Software Asia

We take the protection and proper use of your personal information seriously.

Contact Information

Customer's contact information is used to get in touch with the customer when necessary and for delivering the product. Software Asia does not sell or rent any customer information.

Navigational History/Cookies

Software Asia only uses cookies to help provide our visitors with a better experience on our site. A cookie is a small piece of information that web sites use to remember information about users. You can disable your cookies at any time through your browser options.

Email Mailing List

For those of you who opted in to join our email program, we do not make our email list available to other companies. We may send emails with information on product discounts or new products. There is an "opt out" website link at the bottom of each newsletter if you decide that you do not want to receive any further issues.

Order Security

All online transactions in our store are handled with industry-standard Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. This provides a secure online shopping environment for you, our valued customer. You may also call in an order by dialing our toll free number our toll free US number (800) 936-0688 or +852-69281576 for Asia (Mon-Fri 9-5 UTC/GMT +8 hours).

Payment Methods

Software Asia accepts VISA, Mastercard, Discover and American Express credit cards and Paypal for online payment of merchandise and will accept checks from recognized non-profit organizations and Approved Businesses (contact office@softwareasia.com for details).

Your Comments

Sometimes our customers are inspired to tell us about a product that they purchased from us that they really thought made a difference in their lives. We encourage this, as we love to hear from you, and your comments help us improve our service and product offerings. We occasionally share comments we receive via our website; rest assured, we do not publish any last names or specific address information that may identify you. We also take note of any problems that you may have encountered with a product or service and either get the problem fixed if possible or remove the product from our offerings. We will remove products from our store if the workmanship or quality is less than what we want to offer our customers.

Other Site Links

This site contains links to other sites. We are not responsible for the privacy practices or the content of such websites.

Returns & Replacements Policy

If you are not happy with your purchase for any reason you may return it (see exceptions below).

If the item you ordered is defective within 30 days of purchase, we will replace it at no additional cost to you. If your item is defective please let us know as soon as possible. After 30 days, a defective unit may have to be sent to the manufacturer for warranty repair. Please contact us at +852-69281576 or e-mail us at office@softwareasia.com

Most purchases may be returned for any reason within 30 days of purchase. Certain products are not returnable, including power generators, commercial and industrial products. Please read the list of non returnable items and categories below. A 20% restocking fee will be charged if the return is not in the original packaging, is not in like new condition or if instructions and accessories are missing. As all units are shipped from US, shipping charges from your address to US will be charged.

After 30 days most unopened and opened items may be returned in the original packaging with instructions and accessories within 60 days of purchase for a partial refund. Certain products are not returnable, including power generators, commercial and industrial products. Please read the list of non returnable items and categories below. After 30 days refunds on returns will be reduced by a 30% restocking fee. An additional 15% restocking fee will be charged if the unit is not in the original packaging, is not in like new condition or if instructions and accessories are missing. As all units are shipped from US, shipping charges from your address to US will be charged.

Returns cannot be accepted after 60 days of purchase. NO REFUNDS IF THE UNITS ARE DAMAGED DUE TO MISUSE. HOWEVER UNITS/PARTS CAN BE REPAIRED OR CHANGED AT AN ADDITIONAL COST.

Shipping charges on the original purchase cannot be refunded. However you may keep any coupons or gifts sent to you in respect to your purchase.

You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. This time period includes the shipping time for the manufacturer to receive your return from the shipper, inspection and the time it takes for your credit card company to process your refund. We'll notify you via e-mail of your refund once we have processed you return.

How to Return an item for Refund ( please read carefully.)

  1. First, please review the Exceptions below.
  2. Please contact us at office@softwareasia.com
  3. Please explain the problem. We will happily arrange replacement of any damaged or defective unit. Replacement will not result in any additional cost to you apart from shipping.
  4. If a return for refund is necessary;
  • We will obtain a return authorization number.
  • We will e-mail the return instructions to you.
  • Your items will be shipped through one of the most reliable courier service provides e.g. DHL, FedEx, UPS or USPS.
  • Important: Obtain insurance equal to the purchase price of the item. Returns that arrive damaged will result in additional fees that will reduce the refund. Insuring the return for your cost will help you recover your cost.
  • Return the item in the original packaging according to the instructions.
  • Important: E-mail the tracking number at office@softwareasia.com as soon as you send the return.
  • With the tracking number we can tell the manufacturer when the item arrived and the person who signed for it. With this proof, we can influence a rapid processing of the return. This helps us to process your return quickly.
  • After the manufacturer has processed the return, we will calculate and issue the refund.
  • If the unit was lost or damaged in transit we will let you know so that you can file a claim with your shipper.
  • Please read the Exceptions below.

Exceptions (Non Returnable Products)
Please note that items from the following categories and items may not be returned;

  • Commercial and Industrial Products are not returnable



Ordering & Payment Policy

Cancellations

Our commitment is to provide you with the freshest possible product at all times. Live, fresh juice must be treated with the utmost care and diligence in preparation. With our commitment to quality, our policy is that all cancellations or changes must be received no less than three (3) calendar days before your start date. Example: If you are beginning your Cleanse on a Monday, any changes or cancellations must be requested by Friday at 3pm to avoid penalty. Otherwise no refunds OR credits will be issued.

Payment Options

Payments are made through PayPal, with or without a PayPal account—all major credit cards are accepted.

Visa, MasterCard, American Express, Money Order, Certified Check. We also accept ATM cards with a VISA or MasterCard logo.

More than one Credit Card? No Problem. We will happily split the bill between more than one credit card; just contact us at office@softwareasia.com with all your payment information ready.

Sales Tax Included in the quoted price

Telephone Orders

For the fastest possible service, it’s best to order online, but please feel free to call in your order as well. Call us at our toll free US number (800) 936-0688 or for orders in Asia call at (+852) 60586561

Order Confirmation

After ordering, you will receive an automatically generated email confirmation, which also acts as your receipt.

Gift Certificates

Software Asia gift certificates are applicable to all products listed on our online shop.

To redeem your Software Asia gift certificate, select a gift and begin the ordering process. You will be asked for your certificate number during checkout. Even if the amount of your certificate is greater than the amount of your purchase, we'll still need your credit card number to process your order. After you enter your credit card number, you will see a box marked Gift Certificate. Simply enter your gift certificate code, and when you're finished, click the Process Order button. The amount of the certificate will then be deducted from your final order total.

Guarantees

Please first, give us an opportunity to replace any damaged or defective unit, email at office@softwareasia.com

You may return your purchase within 30 days for any reason for a full refund. ( Please see our return policies for exceptions.)

You will be responsible for return shipping. However you may keep any coupons of gifts sent to you in respect to your purchase.

Please call us for a return authorization number and return instructions if you wish to return your item. The return authorization number must appear on the shipping container.

You are protected after 30 days by manufacturer warranties. Please click below to read the manufacturer warranties.

An investment you can really live with.

We believe our best is better for you. That's why we rely on it ourselves! We have worked very hard to develop the great feedback and experience from our worldwide customers and we are certain that you will be both pleased and surprised with the results you experience, once you start to use it.

30-Day, No-Questions-Asked, Money-Back Guarantee

In the unlikely event that you're not completely thrilled with your purchased products, we provide a 30-day, no-questions-asked, money-back guarantee.

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