Screen Connect

Security is paramount to your business, which is why it’s a big part of ours. From AES-256 encryption to two-factor authentication, we provide some of the most extensive security measures in the industry.


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SoftwareAsia SKU   SCTYSU
Publisher's SKU   KHKHL


ScreenConnect is a self-hosted web application. The software is owned by you, not rented. Once installed in your environment of choice, the centralized tool can be accessed by your entire team anywhere there is an internet connection.

ScreenConnect has a strong set of features and provides the core functionality you expect in a remote solution. Screen Connect provide some features you are probably used to, as well as some unique to this software.

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Screen Connect
Publisher SKU: HFYIIS
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With each new release, we synchronize customer feedback with our development goals to provide a clean, intuitive, functional solution. Functionality is presented both as features available through our host client and as tools provided as part of our web application.


  • Central web applicationserves as the meeting point between your technicians and customers
  • Access from anywhere gives you the ability to deal with issues wherever there is an internet connection
  • Zero-install clients avoid waiting for customers to fumble through installation 
  • Intelligent launching selects the easiest deployment method regardless of platform
  • Seamless firewall traversal for both technicians and customers makes life easier on everyone
  • Proxy traversal is not an issue, as ScreenConnect uses system settings to establish the connection
  • No administrator access is required for technicians or customers to join a session
  • Multiple-session supportallows technicians work on multiple sessions simultaneously  
  • Collaborate with another technician to both work on a single session simultaneously 
  • Configuration with domain name and custom ports allows for any combination of access points
  • Automatic reconnection keeps you connected when network conditions are poor
  • Log on or log off the system and ScreenConnect maintains the connection
  • Reboot machines through ScreenConnect or otherwise, and clients reconnect afterwards 

Session Management

  •  Ad hoc support sessions allow for quick session creation and simple connections for users 
  •  Multiple invitation methodsinclude email invitations, session codes, and publicly visible sessions 
  •  Email invitations can be delivered via preconfigured templates or through manual composition 
  •  Unlimited unattended connections make it easy to deploy and manage remote access clients 
  •  Generate MSI packages to automatically deploy persistent connections via Group Policy or other means 
  •  Organize and secure your sessions with dynamically defined session groups 
  •  Remotely upgrade unattended clients to make sure they are up-to-date 
  •  Remotely uninstall the clients at any time, a great way to get rid of those customers you don't like 
  •  Remotely relabel unattended clients to change organization or identification 
  •  Unlimited technician accountscan be created with any type of license purchase
  •  Transfer sessions from one technician to another 
  •  Add notes to sessions for organization, compliance, or billing purposes 
  •  Timeline provides visual rendering of session information and events 
  •  Command line interface from the web UI supports individual or group commands 
  •  Wake-on-LAN can be used to wake machines via a message from the web UI 
  •  Broadcast chat messages from the web UI to individual or group machines 
  •  Screen preview from web UI to see if machine is being used before connecting 
  •  Custom fields allow users to capture customer information and efficiently organize sessions 
  •  Database Manager provides administrators a central point to manage and purge information from database
  •  Task Tray Links can be added to the installed client to create URL links easily accessible to the customer 
  •  Session Event Triggers can automate actions such as sending emails based on system events


  • Control and view machines through an intuitive, fully functional client  
  • Unlimited participants can join and hopefully pay attention to your online presentations
  •  Easily send Ctrl+Alt+Del to the customer machine 
  •  User Account Control (UAC) is not a problem, as prompts are displayed to and controlled by users 
  •  Chat with customers through an out-of-the-way interface 
  •  Take screenshots instantly, and they are named and saved automatically 
  •  Screen recordings are saved in .avi format locally for the user 
  •  Screen blanking lets technicians work without customers looking on
  •  Reboot the machine to normal or safe mode (and reconnect automatically) 
  •  Transfer files and folders with menu options 
  •  Drag and drop file transfermakes moving files quick and simple 
  •  Copy and paste file transfer is another option for moving files and folders across machines 
  •  Reverse screen share to allow the customer to view your desktop 
  •  The Toolbox lets you run your favorite tools on the other machine with a single click 
  •  Centralize your Toolbox to allow any technician, anywhere, on any device, to run the same tools 
  •  Store security credentials to send to the screen later to make connecting faster and more secure 
  •  Adjust screen quality from true color to black and white 
  •  Work in full screen mode and use the entire desktop to view and see the client machine 
  •  View multiple monitors with ease, allowing technicians to see every monitor of the remote machine 
  •  Select a single monitor if the entire desktop of the remote machine is unwieldy 
  •  Scale the client easily to fit the target screen on your desktop 
  •  Zoom in or zoom out in case your vision isn't as good as it used to be 
  •  Block customer control so they quit playing with the mouse and keyboard while you're working 
  •  Suspend your own control to stop yourself from controlling the guest mouse and keyboard accidentally 
  •  Elevate to administrator and service mode to interact with secure prompts
  •  Receive sound from the customer machine to hear what they are listening to on Pandora 
  •  Visual and audible alerts let you know when the customer connects to the session 
  •  Make a participant the presenter to delegate control of a meeting 
  •  Clipboard transfer allows seamless cut and paste to and from remote desktop 
  •  Terminate participants to kick selected parties off a session 
  •  Voice Over IP (VoIP) allows hosts and guests to communicate through the client 
  •  Annotation allows hosts and guests to draw on the screen to help get their point across 


  • Change any text visible to your customers, including inside client applications 
  • Change images and icons to advertise your company, not ScreenConnect 
  • Change colors of web app and client applications to align with your company and brand 
  • Design your own theme and become the artist
  • Integrate into your websitethrough a variety of means
  • Localize the language of the web application and client
  • Optional disclaimer helps set customer expectations before they join the session
  • Alter source code of the web app, as it is all included in your installation
  • Change CSS for more radical visual alterations
  • Compile plugins for very serious customization


  • On-premise self hosting puts you in complete control of your remote control solution
  • Role-based security provides industry-leading security control for each user
  • Use granular permissions to literally micro-manage user security
  • Require consent from customers to take control of their machines 
  • 256-bit AES encryption for every session is a secure way to package and ship the data
  • Video auditing gives you server-based video recordings of all sessions for peace of mind and compliance
  • HIPAA and PCI are just a couple of the supported compliances
  • Generate session codesautomatically and customize the length and structure for improved security
  • Integrate using LDAP & Active Directory to fit like a glove into your enterprise security model
  • Forms Authentication is an optional, easy-to-implement authentication alternative
  • Two-Factor authenticationprovides an additional level of authentication
  • SSL-enable the web app for an additional layer of security
  • Password reset is available for users via the Web UI
  • SQLite database provides more options for storage, maintenance, and reporting
  • Generate reports from easily interpreted SQLite database
  • Lock On Exit returns a machine to the lock screen upon exiting a session

Founded in 1995, Elsinore Technologies is a micro ISV (independent software vendor) focused on providing scalable software solutions for the Information Technology and related sectors. Elsinore
 team is devoted to analyzing existing and growing markets for gaps and developing software solutions to fill those needs. Headquartered in Raleigh, North Carolina, we are only minutes from Research Triangle Park (RTP), a leading hub for high-tech innovation and development.

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